Bridgestone’s retail arm, Bridgestone Select, has taken out the 2018 Reader’s Digest Quality Service Award in both Australia and New Zealand.
Bridgestone won Gold in the Tyre Retailer category in the annual Quality Service Awards in both markets, recognising the commitment the network makes towards customer service.
The Reader’s Digest Quality Service Awards are conducted by independent market research agency Catalyst and survey more than 1,500 Australians and 1,500 New Zealanders each year on personalised service, understanding of customer needs, reliability and overall experience satisfaction.
“Bridgestone is committed to providing superior quality across all aspects of the tyre buying experience, and we place an emphasis on customer service,” said Andrew Moffatt, Bridgestone Australia and New Zealand Managing Director.
“Winning Gold in the Reader’s Digest Quality Service Award recognises the tireless effort our retailers put in everyday to ensure we deliver the best possible experience for our customers.
“To win the same award in both Australia and New Zealand is a true credit to the hard work all of our Bridgestone Select outlets do to ensure Bridgestone remains number one.”
According to Reader’s Digest Managing Editor Louise Waterson, the survey gives consumers the chance to share their views about companies that consistently deliver the very best customer service.
“It provides our readers with a list of companies that they can turn to for excellence in service,” she said.
“To the benefit of all, the 2018 Quality Service Awards recognise the businesses with the happiest, most satisfied customers in their respective fields – at the same time encouraging the return of genuine customer service to our lives and our culture.”